Refund Policy

Because our products are instant digital downloads, we handle refunds a little differently from physical goods. Here's what to expect.

Before you download

If you purchased a book by mistake and haven't yet downloaded it, contact us within 24 hours of purchase at info@littleilmies.com with your order number, and we'll issue a full refund.

After you download

Once a file has been downloaded, we're unable to offer a refund, since the digital product has already been delivered and cannot be "returned".

Faulty or corrupted files

If a file won't open, is missing pages, or otherwise doesn't match its description, let us know and we'll send a corrected file or offer a refund — no questions asked.

Duplicate charges

If you were accidentally charged twice for the same order, we'll refund the duplicate charge in full once verified.

How refunds are processed

Approved refunds are issued to your original payment method via Razorpay, typically within 5–7 business days.

Contact

For any refund request, reach out via our Contact page or email info@littleilmies.com.